Moderate - OCCHD Service Alert: Virtual Care Manager Down for Maintenance on Thursday, December 18, 2025, at 9:00 PM – 11:00 PM ET (CS2427344)

Scheduled Maintenance Report for OCC

Completed

The scheduled maintenance has been completed.

Posted Dec 18, 2025 - 23:00 EST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Dec 18, 2025 - 21:00 EST

Scheduled

Technical Support Tiers will be performing an update on Virtual Care Manager (VCM) to version 2.33 on Thursday, December 18, 2025, at 9:00 PM – 11:00 PM ET. VCM will be unavailable during this update window.

Affected application: VCM

Work arounds:
Scheduling applications (VSE, ISS, TMP, RevCycle) will be available to schedule VA Video Connect (VVC) appointments.
VVC Now will be available to create immediate email/text VVC links.
Ability to join previously scheduled VA Video Connect visits will not be impacted.

Summary of Virtual Care Manager 2.33 Updates:
Migrate to VDS v3 endpoints
Image Request enhancements
ATLAS nearest site search enhancement
Schedule/Appointments search limited to 2 years
Display patient generated health data (PGHD) Badge on Search
Update to alert display of Contingency Emergency Call Relay Center (ECRC) phone number to display when validation is unavailable/fails
Patient Data Optimization Banner

If you have any questions, please contact the OCCHD at 866-651-3180 or via the Portal https://occhdsupport.ironbow.com

Posted Dec 16, 2025 - 18:07 EST

This scheduled maintenance affected: Virtual Care Manager (VCM).