Critical - OCCHD Service Alert: ID.ME Login Failures Impacting Veteran-Facing Applications CS2382697

Incident Report for OCC

Resolved

VISN Leads, FTCs, TCTs, CRH VISN TMH Leadership, VHA OMHSP Telemental Health Champions, Primary Care, TeleStroke, VHA Telehealth Video Visit Providers / Schedulers, VHA Telehealth TMP SMEs, VHA TMH Work Group, Scheduling Manager Group, VVC Implementation Team, VHA OVAC VVC POCS, RPM-HT

Notification Description: Technical Support Tiers have resolved the issue where users were unable to log in using ID.ME credentials when accessing Veteran-facing applications. Applications are functional at this time.

If you have any questions, please contact the OCCHD at 866-651-3180 or via the Portal https://occhdsupport.ironbow.com

Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.ironbow.com/

Posted Oct 27, 2025 - 14:40 EDT

Investigating

VISN Leads, FTCs, TCTs, CRH VISN TMH Leadership, VHA OMHSP Telemental Health Champions, Primary Care, TeleStroke, VHA Telehealth Video Visit Providers / Schedulers, VHA Telehealth TMP SMEs, VHA TMH Work Group, Scheduling Manager Group, VVC Implementation Team, VHA OVAC VVC POCS, RPM-HT

Notification Description: Technical Support Tiers have identified an issue where users are unable to log in using ID.ME credentials when accessing several Veteran-facing applications. Updates will be provided as more information becomes available.

Affected Application: MHA for Veterans, My HealtheVet (MHV), My VA Images, Annie Patient, SMHD, & VA Online scheduling (VAOS).

If you have any questions, please contact the OCCHD at 866-651-3180 or via the Portal https://occhdsupport.ironbow.com

Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.ironbow.com/

Posted Oct 27, 2025 - 08:52 EDT

This incident affected: Annie Patient, MHA for Veterans, My VA Images (MVAI), Share My Health Data (SMHD), and VA Online Scheduling (VAOS).