VISN Leads, FTCs, TCTs, CRH VISN TMH Leadership, VHA OMHSP Telemental Health Champions, Primary Care, TeleStroke, VHA Telehealth Video Visit Providers / Schedulers, VHA Telehealth TMP SMEs, VHA TMH Work Group, Scheduling Manager Group, VVC Implementation Team, VHA OVAC VVC POCS, RPM-HT, OIT CCS UC Pexip Integrated Support Team, EHRM-IO ODCIO TechOps Incident Management Team
Notification Description: Technical Support Tiers have identified a minor unforeseen issue following the deployment of CapSure3 version 3.6.8.21. Although the update passed field testing, a problem has emerged during the rollout that is affecting functionality on a small number of devices. Users experiencing issues with CapSure3 after receiving this update should submit an OCCHD ticket. OCCHD will then initiate a local OIT ticket with the appropriate process for resolution. Affected Application: CapSure3 Work Around: Submit OCCHD ticket; follow local OIT resolution process