Notification Description: Technical Support Tiers are aware of error messages (see below) that Veterans may be experiencing when accessing applications such as: Annie, Mental Health Assistance (MHA for Veterans), My VA Images (MVAI), Share my Health Data (SMHD), and VA Health Chat (web (VHC)). The applications are functional currently; however, users are encouraged to click the OK button and continue with their activities in these applications.
Affected Applications: Annie, MHA for Veterans, MVAI, SMHD, VHC
Work Around: Click the OK button on the error message and continue using the application
Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.ironbow.com/
Posted Dec 22, 2025 - 12:21 EST
This incident affected: Annie Patient, MHA for Veterans, My VA Images (MVAI), Share My Health Data (SMHD), and VA Health Chat.