Investigating - VISN Leads, FTCs, TCTs, VHA TMH Regional HUB, Primary Care, TeleStroke, VHA Telehealth Video Visit Providers / Schedulers, VHA Telehealth TMP SMEs, VHA TMH Work Group, Scheduling Manager Group, VVC Implementation Team, VHA OVAC VVC POCS, EHRM
Notification Description: Technical Support Tiers are investigating reports of Virtual Care Manager (VCM) users receiving an error when signing a note to CPRS. VistA Imaging is intermittently not allowing images to be uploaded from VCM. More information will be provided as it becomes available.
Affected Application: VCM
Workaround: Users will need to create a new note to upload image(s).
If you have any questions, please contact the OCCHD at 866-651-3180 or via the Portal https://occhdsupport.ironbow.com.
Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.ironbow.com/.
May 09, 2025 - 15:48 EDT
Notification Description: Technical Support Tiers are investigating reports of Virtual Care Manager (VCM) users receiving an error when signing a note to CPRS. VistA Imaging is intermittently not allowing images to be uploaded from VCM. More information will be provided as it becomes available.
Affected Application: VCM
Workaround: Users will need to create a new note to upload image(s).
If you have any questions, please contact the OCCHD at 866-651-3180 or via the Portal https://occhdsupport.ironbow.com.
Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.ironbow.com/.
May 09, 2025 - 15:48 EDT
Annie Patient
Operational
Annie Staff
Operational
Ask a Pharmacist
Operational
Image Viewing Solution (IVS)
Operational
Mental Health Assessment (MHA) for Veterans
Operational
My VA Images (MVAI)
Operational
OCCHD Phone System
Operational
OCCHD Support Portal
Operational
Parable
Operational
Safe Patient Handling - Web
Operational
Share My Health Data (SMHD)
Operational
Somnoware
Operational
Staff Image Capture (SIC)
Operational
Telehealth Management Platform (TMP)
Operational
TMP Emails
Operational
VA Health Chat
Operational
VA Video Connect (VVC)
Operational
VA Online Scheduling (VAOS)
Operational
VCM Emails
Operational
VHA MDM
Operational
VVC E911
Operational
VA Video Connect (VVC) NOW
Operational
WebVRAM
Operational
Virtual Care Manager (VCM)
Degraded Performance
Single Sign On Internal (SSOi)
Operational
Move! Coach
Operational
VA Pressure Ulcer Resource (VAPUR)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance