Investigating - VISN Leads, FTCs, TCTs, CRH VISN TMH Leadership, VHA OMHSP Telemental Health Champions, Primary Care, TeleStroke, VHA Telehealth Video Visit Providers / Schedulers, VHA Telehealth TMP SMEs, VHA TMH Work Group, Scheduling Manager Group, VVC Implementation Team, VHA OVAC VVC POCS, RPM-HT, OIT CCS UC Pexip Integrated Support Team, EHRM-IO ODCIO TechOps Incident Management Team
Notification Description: Technical Support Tiers have identified a minor unforeseen issue following the deployment of CapSure3 version 3.6.8.21. Although the update passed field testing, a problem has emerged during the rollout that is affecting functionality on a small number of devices.
Users experiencing issues with CapSure3 after receiving this update should submit an OCCHD ticket. OCCHD will then initiate a local OIT ticket with the appropriate process for resolution.
Affected Application: CapSure3
Work Around: Submit OCCHD ticket; follow local OIT resolution process
Jun 27, 2025 - 11:27 EDT
Notification Description: Technical Support Tiers have identified a minor unforeseen issue following the deployment of CapSure3 version 3.6.8.21. Although the update passed field testing, a problem has emerged during the rollout that is affecting functionality on a small number of devices.
Users experiencing issues with CapSure3 after receiving this update should submit an OCCHD ticket. OCCHD will then initiate a local OIT ticket with the appropriate process for resolution.
Affected Application: CapSure3
Work Around: Submit OCCHD ticket; follow local OIT resolution process
Jun 27, 2025 - 11:27 EDT
Identified - Telehealth Management Platform (TMP) Users,
Notification Description: Technical Support Tiers have identified an issue with VA Video Connect (VVC) visits created in the Telehealth Management Platform (TMP). TMP currently does not support sending participant invitations by email or text within session using the VVC “Invite Participant Now” feature. More information will be provided as it becomes available.
Affected Application: TMP
Workarounds:
• To add VA staff: Copy the meeting URL from the browser address bar and share it via Teams chat with the intended staff member. Alternatively, the provider can forward the email from TMP that contains the VVC link to the additional staff member(s).
• To add non-VA participants (e.g., family/friends): Open the appointment in TMP and use the "Additional VMR Recipients" tab to send the link externally.
If you have any questions, please contact the OCCHD at 866-651-3180 or via the Portal https://occhdsupport.ironbow.com/dva .
Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.ironbow.com/.
May 28, 2025 - 16:48 EDT
Notification Description: Technical Support Tiers have identified an issue with VA Video Connect (VVC) visits created in the Telehealth Management Platform (TMP). TMP currently does not support sending participant invitations by email or text within session using the VVC “Invite Participant Now” feature. More information will be provided as it becomes available.
Affected Application: TMP
Workarounds:
• To add VA staff: Copy the meeting URL from the browser address bar and share it via Teams chat with the intended staff member. Alternatively, the provider can forward the email from TMP that contains the VVC link to the additional staff member(s).
• To add non-VA participants (e.g., family/friends): Open the appointment in TMP and use the "Additional VMR Recipients" tab to send the link externally.
If you have any questions, please contact the OCCHD at 866-651-3180 or via the Portal https://occhdsupport.ironbow.com/dva .
Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.ironbow.com/.
May 28, 2025 - 16:48 EDT
Annie Patient
Operational
Annie Staff
Operational
Ask a Pharmacist
Operational
Image Viewing Solution (IVS)
Operational
Mental Health Assessment (MHA) for Veterans
Operational
My VA Images (MVAI)
Operational
OCCHD Phone System
Operational
OCCHD Support Portal
Operational
Parable
Operational
Safe Patient Handling - Web
Operational
Share My Health Data (SMHD)
Operational
Staff Image Capture (SIC)
Operational
Telehealth Management Platform (TMP)
Operational
TMP Emails
Operational
VA Health Chat
Operational
VA Video Connect (VVC)
Operational
VA Online Scheduling (VAOS)
Operational
VCM Emails
Operational
VHA MDM
Operational
VVC E911
Operational
VA Video Connect (VVC) NOW
Operational
WebVRAM
Operational
Virtual Care Manager (VCM)
Operational
Single Sign On Internal (SSOi)
Operational
Move! Coach
Operational
VA Pressure Ulcer Resource (VAPUR)
Operational
CapSure
Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance